fix: special characters not escaped in Omnichannel queue side panel message preview

Merged
JU
2mo ago
+8-1

Proposed changes (including videos or screenshots)

Issue(s)

https://rocketchat.atlassian.net/browse/VLN-531

Steps to test or reproduce

Further comments

Summary by CodeRabbit

  • Bug Fixes
    • Fixed Omnichannel queue message previews so special characters in visitor names display correctly and safely.
    • Prevented visitor names from being interpreted as HTML in side-panel previews.