fix(email): copy pass on billing and lifecycle emails

Merged
KI
12h ago
+107-156

What & why

Copy pass after a review of every automated email:

  • Billing emails: removed em dashes from member added, member removed, renewal upcoming and subscription cancelled.

  • Member removed: the sentence said "with -$8.20 credited". It now reads "minus a credit of $8.20".

  • Day-1 "Your first agent, safely": it goes to people who never opened the app, but the download button came last. The button now comes first, and the safety points are shorter and moved below it.

  • Pro cancellation feedback: this email only existed in Resend, still said Superset, and asked four questions. It's now in the repo (billing/pro-cancellation-feedback.tsx): 35 words and one question.

  • Headings: removed the large heading from every user-facing email, since each one repeated the subject.

  • Wording: a please on support asks, shorter access line in subscription cancelled, shorter download-link intro, "If this was a mistake" in member removed.

The day-7 founder note is in #9057.

After merge: the Resend templates (activation-00-welcome, activation-01-first-agent, activation-01b-first-prompt, activation-02-founder-note, pro-cancellation-feedback) must be re-published. Live versions still say "Superset" even though the repo was renamed in #8967.

How I tested it

  • Rendered each changed email to plain text and read the output.
  • bun run typecheck and bun test in packages/email pass; biome check packages/email/src is clean.

Checklist

  • PR title follows conventional commits (type(scope): subject)
  • bun run lint and bun run typecheck pass (CI fails on lint warnings too)
  • "Allow edits from maintainers" is checked on fork PRs
  • I have signed the CLA (the bot asks on your first PR)

Summary by cubic

Copy pass on billing, lifecycle, and team emails to fix confusing wording and add the Pro cancellation feedback email to the repo.

  • Removes the large heading from every user-facing email since each repeated the subject.
  • Removes em dashes from billing emails and fixes member-removed copy to show "minus a credit of $8.20" instead of "with -$8.20 credited".
  • Reworks the day-1 email so the download button comes first, the safety points are shorter, and it no longer claims everything runs locally since cloud workspaces exist; redesigns the welcome email to teach parallel workspaces since most people sign up from inside the app.
  • Updates the first-prompt email so the suggested prompt has the agent split three fixes across separate workspaces and publish a page of results, showing what Paradev does beyond a single agent.
  • Adjusts the download email to address Linux users with "computer" wording and tightens copy across support asks, download links, and subscription emails.
  • Adds pro-cancellation-feedback.tsx — the email only existed in Resend, still said "Superset", and asked four questions. It's now a 35-word single-question email.

Migration

  • Re-publish the Resend templates (activation-00-welcome, activation-01-first-agent, activation-01b-first-prompt, activation-02-founder-note, pro-cancellation-feedback) after merge; live versions still say "Superset".

Summary by CodeRabbit

  • New Features
    • Added a Pro cancellation email inviting recipients to share feedback.
  • Email Updates
    • Revised activation emails with workspace recommendations, a multi-agent task prompt, and updated desktop-app guidance.
    • Removed download links, imagery, and setup instructions from the welcome email.
    • Clarified billing emails about prorated charges and seat credits; revised renewal, cancellation, and payment-failure messages.
    • Updated download instructions to explain automatic version selection and note that the desktop app supports macOS and Linux, but not Windows.
    • Removed headings from several activation, billing, marketing, and team emails; refined membership notices.